Terms of service
General Terms and Conditions for the online shop worn-opinions.com. Last updated: September 2026.
This is an English translation of our German terms and conditions. The contract language is German (see section 3).
1. Scope and contracting party
These General Terms and Conditions (T&C) apply to all orders you place via the online shop worn-opinions.com.
Your contracting party is:
Worn-Opinions – a brand of
Daniel Kreiner
Marc-Aurel-Straße 5/16
1010 Vienna, Austria
VAT ID: ATU76948859
Email: office@worn-opinions.com
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed profession. We do not recognise conflicting terms of the customer unless we have expressly agreed to them in writing.
2. Conclusion of the contract
The presentation of products in the online shop does not constitute a legally binding offer but an invitation to you to place an order.
You add the desired items to your cart, enter your details and complete the ordering process using the button that concludes the order. By doing so, you submit a binding offer to purchase the goods in your cart. Before submitting, you can review your entries at any time and correct them using the usual functions of your browser.
We will confirm receipt of your order by email without delay. This confirmation of receipt does not yet constitute acceptance of your offer. The purchase contract is concluded as soon as we expressly declare acceptance or dispatch the goods.
3. Contract text and contract language
We store the contract text and send you the order details and these T&C by email. The contract language is German.
4. Prices and shipping costs
All prices stated are final prices in euros and include statutory VAT.
Shipping costs are added to the price of the goods. They amount to €4.99 per order and are shown to you during the ordering process before you place your order. Orders of €55 or more are delivered free of shipping costs.
5. Payment
The available payment methods are shown to you during the ordering process. Payment is due upon conclusion of the contract unless otherwise stated for the respective payment method.
6. Delivery and delivery time
We deliver to all member states of the European Union.
Delivery to Austria and Germany usually takes 4 to 6 business days from conclusion of the contract; delivery to other member states may take a few days longer. The date shown on the product page is an estimate and not a guarantee of a fixed delivery day; public holidays are not taken into account.
If an item is not available, we will inform you without delay. In that case, we will refund any payments already made immediately.
For consumer transactions, the risk of loss of or damage to the goods passes to you only upon handover.
7. Retention of title
The goods remain our property until paid in full.
8. Right of withdrawal for consumers
Consumers are entitled to the statutory right of withdrawal under the Austrian Distance and Off-Premises Contracts Act (FAGG). The details are set out in the withdrawal instructions below.
Although our products are only produced after you place your order, they are not made to your personal specifications. The right of withdrawal is therefore not excluded.
Voluntary return policy. In addition to the statutory right of withdrawal, we grant you a contractual right to return goods within 30 days of receipt. The goods must be returned unworn, unwashed and with the tag attached. The statutory right of withdrawal remains unaffected and is neither restricted nor shortened by this additional right.
9. Warranty
The statutory warranty provisions apply, for consumers in particular those of the Austrian Consumer Warranty Act (VGG). The warranty period is two years from handover of the goods.
In the event of a defect, please contact us at the email address stated above. We do not provide any guarantee beyond the statutory warranty unless expressly agreed otherwise.
Colour deviations in prints and textiles within technically customary limits and minor deviations in garment measurements do not constitute a defect.
10. Liability
We are liable without limitation for damage resulting from injury to life, body or health, and for intent and gross negligence. For slight negligence, we are liable only for the breach of an essential contractual obligation, and limited in amount to the foreseeable damage typical for the contract. Mandatory statutory liability provisions, in particular under the Austrian Product Liability Act, remain unaffected.
11. Data protection
How we process personal data is described in our Privacy Policy.
12. Applicable law and place of jurisdiction
Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods and the conflict-of-law rules of private international law. For consumer transactions, this choice of law applies only insofar as it does not deprive you of the protection granted by mandatory provisions of the law of the state in which you have your habitual residence.
For actions against consumers whose domicile, habitual residence or place of employment is in Austria, only the court in whose district one of these places is located has jurisdiction (§ 14 of the Austrian Consumer Protection Act, KSchG). For business customers, the place of jurisdiction is the court with subject-matter jurisdiction for 1010 Vienna.
13. Final provisions
Should any provision of these T&C be invalid, the validity of the remaining provisions remains unaffected.
Withdrawal instructions
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
If you ordered multiple goods in one order and they are delivered separately, the withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us
Worn-Opinions
Theodor Kerystraße 49
7343 Neutal
Austria
Email: office@worn-opinions.com
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To:
Worn-Opinions
Theodor Kerystraße 49
7343 Neutal
Austria
Email: office@worn-opinions.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.